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Monday, December 5, 2022
Deloitte report highlights areas town can improve

The Town of Niagara-on-the-Lake is doing well in some areas, and underperforming in others, says a $218,100 service review report presented to council Monday.

 The 94-page report by consulting firm Deloitte was meant to address where the town is performing well and what areas it can improve, in all areas of administration, including services, staffing, spending, resident satisfaction and revenues.

The report recommended hiring somebody for procurement, reducing the number of town committees, potential revenues from trying to improve water leakage, reviewing parking revenues and parking areas to bring in more revenue and increasing user fees 

“So the water, the user fees and the parking were how they believe we can increase revenue. And with respect to increased efficiency, they thought that this procurement person would be a good addition,” Lord Mayor Betty Disero said in an interview.

“The rest are longer term objectives and council decided to wait until we have a new CAO before actually moving forward with the rest of the suggestions or recommendations.”

The town deferred the report until a permanent chief administrative officer is hired.