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May. 8, 2021 | Saturday
Editorials and Opinions
Letter: Enns family is dedicated to customer service
Letter

Dear editor:

While most people write to newspapers to complain about someone doing something wrong, when someone does something right, they also deserve to be recognized.

So I would like to thank you for Tim Taylor's story, Enns Battery & Tire is a three-generation family dynasty," (April 15).

Having dealt with Rudy and Dorothy Enns for almost 15 years, it's been a pleasure to observe a company dedicated to its customers and to the concept of service. In fact, I quickly came to regard Enns as one of the perks of Niagara soon after our move to Niagara-on-the-Lake. 

For instance, I remember limping in to their tire shop on a flat, far too long after closing, to find Rudy there alone, tidying up.

However, he immediately pulled off his jacket and took off my wheel and fixed it himself.

Also, since we drive an older car begging to retire each year, a reluctance to invest in new snow tires led to Rudy finding us what he fondly terms "gently used tires."

And, over the years, I experienced many other services until I came to realize that my tire and battery problems were quickly embraced by Enns's as their tire and battery problems. Indeed, it would be difficult today to go to an impersonal big box store where my needs were dumped into the well with thousands of other customers.

So, if the newbies moving down here want to take full advantage of Niagara perks, try Enns Battery & Tire service. As I found, it's really hard to beat their personal service.

J. Richard Wright 

NOTL

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