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Sep. 21, 2019 | Saturday
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Town's new online service lets residents track complaints, questions
Wondering about that bylaw complaint or service question you asked the town? Now you can track its progress. (Sourced)

Concerns and questions submitted through the town’s online form can now be tracked through the website’s new tracking service, to keep residents up to date on their requests through every step of the process.

The tracking service, which was announced last month, offers a more efficient method to stay informed on submitted requests.

Issues such as over-grown trees, parking infractions, potholes and required road service are some of the most common complaints the town receives, said Victoria Steele, the town’s community engagement co-ordinator.

Since the service request online form was implemented in April 2017, Steele said 2,000 requests have been entered into the internal database, 750 of those were through the online form. Before the online service was implemented, town staff would enter requests manually into the database.

“It’s just another way for the public to get up-to-date information, and another way for us (town staff) to be more accessible online. We’re trying make things more efficient,” Steele said.

Through the form, photos and documents can also be submitted to create a clearer picture of the issue, she said.

“It’s also nice because it gives people the opportunity to put the problem into their own words, as opposed to you telling me over the phone and I’m interpreting what you’re saying and entering that into the database,” she said.

“It’s nice to hear the message directly from the residents.”

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